Kamigami Frequently Asked Questions
To build your robot, open the app, tap the large “connect” button, and follow the prompts.
Kamigami Robots do not require any extra tools, and are powered by a rechargeable battery. Most children 8+ can build their robot in 1-2 hours, all by themselves! It’s also a great parent-child project, if you build together.
To charge your robot, firmly press the included micro-USB cable into the back charging port of the robot, and then plug the other end into any standard USB outlet.
When charging, the light will be green. Charging is complete when the green light turns off. Charging takes 30-45 minutes and the charge should last for 30 minutes to an hour
- Download the Kamigami Robots app on the App Store, Google Play, and the Amazon Appstore. It’s free!
- Make sure your robot is on by pressing the red power button on the bottom of the robot. A red light will appear. (If a red light does not turn on, charge your robot and try again).
- Open the Kamigami Robots app on your iOS, Android, or Fire OS device.
- Tap the “Connect” button on the app to start scanning for nearby robots. Your device may prompt you to enable Bluetooth. Please tap “allow.”
- Your robot — or a “new robot” if this is your first time connecting — should appear within a second or two. If you do not see a robot appear, make sure Bluetooth is enabled on your device.
- Your robot’s light will turn from red to green when it is connected.
If you are going to swap a new shell onto your Kamigami™, or if you built something by mistake, you will need to remove some rivets. Follow the graphic below to easily remove rivets, so you can build again:
How to Maintain Your Robot
Almost anywhere! Kamigami Robots do well inside and outside, and like to run on carpet, hardwood, tile, cement, concrete, asphalt, dirt, wood chips and more. (They don’t like tall grass, or rainstorms).
More durable than you think. Your robot can survive table falls and scuffs reasonably well. However, if you throw it off a balcony, it may hurt their body (and their feelings).
On a full charge, the robot should last for 30–60 minutes of playtime (it depends on how fast you are running). Kamigami Robots are charged with a standard micro-USB cable, which is included in the kit. They can reach a full charge again within 30-45 minutes.
Hold the red power button for a few seconds. Your robot’s light will turn off when the power is off. To save battery, a robot will shut itself off automatically after a few minutes of being disconnected.
Turn your robot off immediately. Dry off as much water as you can, and let it air dry for at least two days. Make sure your robot is completely dry before turning it on again.
You can clean your robot by wiping it with a soft dry cloth. Don’t use soapy liquid, or submerge it. (Your robot doesn’t like water.)
1) Double check that the hip rails are not folded backwards:
- To double check the hip rails are not twisted, look at your robot, and ensure the hip rails’ grey side (with the letters) is facing inward while the black side is facing outward. The letters the end of each rail should match the letters on the shoulders:
- If you discover the hip rails are backwards, no worries! We just have to go back and switch them around. Disassemble the robot, until you can reach the hip rails. Flip the hip rails around so that the letters match. Make sure the grey side is facing inward on each rail. Finish putting your robot together, and you should be good to go!
2) Double check that feet are secure:
- If you flip your robot on its back, it should have two rivets on each foot. The smooth side of each rivet should brush the ground when your robot walks. If any of the rivets have the pointy side brushing the ground, your robot won’t run so great. Pop the rivets out, and then reinsert them, so that the smooth side faces down.
- Your robot should not have any ankle flaps loose. If you discover any ankle flaps that aren’t secured with a rivet, go back and reattach them.
If you are certain your chassis is built correctly, but your robot is still only running in circles, please call us at 877-219-8335. Please have your proof of purchase available.
If your robot isn’t running well, you can likely get quick resolution at home. Try these options:
- Have you successfully connected to the robot? You’ll know your device is connected when the robot’s light changes from red to green.
- Is the robot fully charged? When the battery is low, it is normal to see a dip in running performance. Try charging your robot.
- Is your robot brand new? When a robot is newly-built, the gears and chassis can be stiff. To solve this, we recommend our version of the “Italian Tune-Up;” run your robot at max speed for a few minutes, and things will start to smooth out.
- Are both motors connected to the chassis? The chassis has to be connected to the motor, or it the motor won’t move the robot! Looking under the robot, check to be sure the gear crank (the white circle) is connected to the black tab on the chassis. Make sure both sides are fully attached.5. Has the robot been built correctly? Building mistakes can lead to a poorly running robot. Please check for these common building errors:
- Double check your robot’s hip rails are correctly placed. When your robot is sitting upright, the entire chassis (the bottom body) should look black. If you see any gray facing outwards, it means something is twisted.
- Make sure the rivets in the legs are not upside down. Make sure the rivets are placed so that the flat, smooth heads touch the ground. If the pointy stems of the rivets are brushing the ground as the robot runs, it can lead to poor performance. If you discover your rivets are backwards, please take them out, then re-insert them (or new rivets), so the smooth side will be on the ground.
- Make sure the rivets in the feet are fully connected (i.e., pushed in all the way)
- Make sure the feet are not folded backwards. (You should see no grey patches around the ankles)
If you have gone through all the above steps and there still seems to be an issue, contact us at 877-219-8335. Please have your proof of purchase available.
If you’re having trouble connecting your device to your robot:
- Make sure the robot is on by pushing the red button on its belly. A red light will appear to indicate that it is on. If your robot’s light does not turn on when you push the power button, let it charge for a half hour, then try again.
- Make sure you have Bluetooth enabled on your device.
The app says “looking for nearby robots” but never finds your robot:
- Make sure your robot is turned on by pushing the red button on the bottom. The robot will light up red to indicate it is on.
- If that doesn’t work, you may need to manually enable the Location permission in your device. Open the Android Settings app, and then go to Apps > Kamigami > Permissions and turn ON Location permission.
If your robot is on and you have enabled Bluetooth on your device, but are still unable to connect:
- Close the Kamigami app on your device.
- Turn off Bluetooth on your device, wait 10 seconds, and then turn it back on.
- Restart the Kamigami app.
- If the problem continues, try restarting your device, and then open the Kamigami app and try again.
When your robot is charging successfully, a small green light will appear next to the USB charging port. If that light is not turning on, here are a few things to check:
- Is the micro-USB plug inserted all the way? It should “click” into place when correctly connected, and the green light should turn on (it will turn off again when fully charged).
- Are you using the USB cable provided in the box? Some micro-USB cables may not have a tight fit when plugged into the robot, which will prevent it from charging. If the charging light sometimes turns green when you wiggle the cable, try using a different cable.
- Is the other end of the USB cable plugged into a powered USB port? Some USB ports provide power but others do not. A mobile phone charger or the USB port on a computer should work; some USB hubs do not provide enough power to charge the robot.
If you have gone through all the above steps and there still seems to be an issue, contact us at 877-219-8335.
Several of the Kamigami games play sounds or music through your device’s speakers. If you don’t hear any sounds, make sure your media volume is turned up on your device by going to Settings > Sound > Volume.
- First, try and turn your robot back on and reconnect via the app.
- Check the battery level, and charge your robot if it is low on power or dead.
- If the robot is not dead continue playing!
If you have an older version of Kamigami (looking something like this), we are still here to support you! Please email us at firstname.lastname@example.org. Be sure to include any relevant pictures, along with the name or number of of the original order.